• Inside Claims Manager

    Job Location : Location
  • Our Company

    American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 900 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State. Comprised of over 200 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past three years.


    A Day in the Life:

    Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.


    Learn more about American Integrity Insurance and our job opportunities at www.aiicfl.com.

    This Job

    Title: Inside Claims Manager


    Reports to: SVP of Claims Services


    The Inside Claims Manager oversees and manages the day-to-day operations of the internal claims adjuster staff and claims customer service staff including training and development and compliance with company policies and procedures.  He/she addresses additional roles as needed within the Claims department to meet desired outcomes and provides support to Senior Vice President of Claims in driving claims strategies.

    What You’ll Do

    • Identifies and addresses coverage, underwriting and legal issues.
    • Evaluates processes and procedures related to the claims customer service team and implements efficient strategies to provide world-class service.
    • Reviews, evaluates, counsels, and coaches staff.
    • Documents and maintains appropriate records of performance.
    • Conducts, assists in or supervises employee orientation and identifies and participates in on-going training and development needs of all team staff.
    • Reviews all reserves and payments within established authority.
    • Assists in establishing and improving accurate and timely reserving procedures.
    • Communicates quality and service standards to staff and vendors.
    • Assists and trains adjusters in the recognition and investigation of fraud, subrogation, and/or salvage.
    • Establishes effective procedures for the timely resolution of claims.
    • Continuously evaluates and improves the overall effectiveness of the unit, including developing and improving workflow to optimize functionality.
    • Reviews and supervises claim handling throughout the unit.
    • Identifies and advises management of trends, problems and issues, as well as recommended courses of action; recommends to management new ideas for continuous process improvement.
    • Leads by example in professional knowledge and development.

    What You’ll Need to be a Top Candidate

    Education: Bachelor’s Degree or equivalent.


    Experience: Seven (7) to ten (10) years property claims experience, at least three (3) of which have been in a supervisory role.



    • Strong technical knowledge of claims management.
    • Excellent oral and written communication, including presentation skills.
    • PC literate, including Microsoft Office products.
    • Leadership, management, and motivational skills.
    • Analytical and interpretive skills.
    • Strong organizational skills.
    • Excellent interpersonal skills.
    • Outstanding negotiation skills.
    • Ability to work independently and in a team environment.
    • Ability to meet or exceed defined metrics and performance competencies.

    Your Environment

    Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.  The employee must occasionally lift and / or move up to 10 pounds.


    Travel: Field travel as required.


    ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 


    American Integrity Insurance Group is an Equal Opportunity Employer.



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