• Customer Care Specialist

    Job Location : Location
    US-FL-Tampa
  • Our Company

    About Us:

     

    American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 275,000 customers and is exclusively represented by more than 900 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State. Comprised of over 200 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past three years.

     

    A Day in the Life:

     

    Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

     

    Learn more about American Integrity Insurance and our job opportunities at www.aiicfl.com.

    This Job

    This Job: Customer Care Specialist

     

    You'll Report To: Customer Care Lead

     

    What You'll Do: Provide customers with enhanced service in the placement and maintenance of residential property insurance.

    What You’ll Do

    • Responding to inquiries and questions from agents, customers and internal departments via email and phone.
    • Providing agents and insured customers accurate information.
    • Researching and resolving issues.
    • Answering calls professionally and expediently.
    • Providing administrative, general office and clerical services as required.
    • Processing mail and all other correspondence
    • Participating in projects/assignments that support policy services.
    • Maintaining the superior level of customer service


    What You’ll Need to be a Top Candidate

    Education: Associate’s Degree required.

     

    Experience: Two (2) years of personal lines experience, or combination of education and experience.

     

    Licensure:  Florida licenses 20-44 (Personal  Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred.

     

    Knowledge:                       

    • Demonstrated skills in the use of computer software applications. 
    • Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit. 
    • Familiarity with various types of insurance policies preferred.

     

    Skills:                                 

    • Proven ability in customer service required. 
    • Ability to communicate interpersonally with individuals and groups via telephone and in writing. 
    • Ability to communicate effectively with a wide variety of technical / professional / consumer clients. 
    • Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information.
    • Ability to balance timeliness and accuracy.
    • Ability to listen and communicate clearly while maintaining proper confidentiality. 
    • Strong decision-making and problem solving skills. 
    • Ability to innovate regarding methods and approaches to existing and future work processes.
    • Ability to be resourceful in information gathering and assess information for the best possible decision. 

    Your Environment

     

    Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

     

    Travel: Minimum, as required.

     

    ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

     

    American Integrity Insurance Group is an Equal Opportunity Employer.

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