• Agency Technical Trainer

    Job Location : Location
  • Our Company

    About Us:

    American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 275,000 customers and is exclusively represented by more than 900 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State. Comprised of over 200 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past three years.


    A Day in the Life:

    Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.


    Learn more about American Integrity Insurance and our job opportunities at www.aiicfl.com.   

    This Job

    Title: Agency Technical Trainer


    The Agency Technical Trainer is responsible for training American Integrity’s independent agency partners. The role will also work hand and hand with the Territory Sales Managers to assist with training needs for the agents.


    What You’ll Do

    • Answer training related questions and inquiries from agents and train on system navigation/ functionality and products.
    • Assist with conducting webinar trainings for agents on new products and other training related issues as needed.
    • Works closely with the Customer Care, Underwriting and Sales teams to determine the training related items impacting call volumes and deliver training courses/materials to meet those needs.
    • Collaborate with the Marketing team on the creation of agent training materials to include: job aids, helpful hint guides, FAQ’s and other training materials.
    • Work closely with Territory Sales Managers to assist with new agent training as needed.
    • Act as technical resource and liaison with the Comparative Rater systems and provide competitive research to management.
    • Provides input and makes recommendations regarding the procedures and practices of agent training.
    • Performs other related duties as assigned or requested.

    What You’ll Need to be a Top Candidate

    Education:                          Bachelor’s degree preferred or any equivalent combination of education, training and experience.

    Experience:                        A bachelor's degree and two (2) to four (4) years of experience in property and casualty insurance required, preferably in a role that works directly with agents or as an agent.  Previous training experience a plus.

    Licensure:                           Florida 2-20 or 20-44 licensure preferred.


    • Excellent public speaking and writing skills.
    • Comfortable with speaking in front of small to large groups of people.
    • Ability to organize and manage time efficiently.
    • Effective judgement and decision making.
    • Must be technically proficient in software applications including Microsoft products (Word, PowerPoint, Excel, Outlook and Publisher), Sharepoint, SnagIt etc.
    • Self-motivated, passionate and high energy attitude.

    Your Environment

    Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.


    Travel: As needed for attendance at conferences, roadshows, and agent meetings across the state.


    ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 


    American Integrity Insurance Group is an Equal Opportunity Employer.


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