IT Help Desk Technician

Tampa
US-FL-Tampa
Category
Information Technology
Type
Regular Full-Time

Our Company

About Us:

American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 250,000 customers and is exclusively represented by more than 900 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State. Comprised of nearly over 160 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past three years.

 

A Day in the Life:

Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

 

Learn more about American Integrity Insurance and our job opportunities at www.aiicfl.com.   

This Job

Title: IT Help Desk Technician

 

Who You'll Report to: IT Manager

 

The IT Help Desk Technician is responsible for the day to day operational, administrative and problem solving activities to support the computer operation system, users and to provide highly available networks and facilities to meet dynamic business needs.

What You’ll Do

  • Install, manage and maintain computer operating system and software to support business needs.
  • Deliver active and effective end-user support as required.
  • Troubleshoot, diagnose and resolve computer operating and end user issues.
  • Manages on-boarding and off-boarding IT setup.
  • Resolve and respond timely to help desk tickets from end users.
  • Contribute to small to medium size projects in accordance with technology and business plan, budget and schedule.
  • Develop, implement, document and maintain processes and procedures for information security and integrity.
  • Analyze and present data to support cost-benefit and business use case proposals for technology improvements and to meet business requirements.
  • Conduct on-going research to support technology planning.

What You’ll Need to be a Top Candidate

Education: Associates Degree in Computer Science or equivalent work experience required. Bachelor’s degree preferred.

Experience: One (1) to Three (3) Years of Systems Administration experience or IT support role.  

 

Skills & Knowledge:         

  • Ability to quickly analyze issues and information and provide solution alternatives.
  • Strong problem solving and attention to detail.
  • Experience researching technical issues and resolution implementation.
  • Experience with computer operating systems and applications.
  • Outstanding personality with excellent written and verbal communication skills related to both technical and non-technical staff.
  • Ability to work in a team or individually to provide assistance, instruction and training to internal clients.
  • Demonstrated excellent customer satisfaction results and focus.
  • Excellent initiative and execution.
  • Windows 2008 / 2016 servers, network and domain experience.
  • Relevant certifications are preferred but not required.​

 

Your Environment

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers. The employee must occasionally lift and / or move up to 50 pounds.

 

Travel: Minimum, as required.

 

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

 

American Integrity Insurance Group is an Equal Opportunity Employer.

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